Job details

Department Operations and Processes -- 60%

• Provide comprehensive administrative support to the Dean and department leadership, including calendar management, meeting coordination, and preparation of accurate meeting notes and documentation.

• Manage shared communication channels such as email inboxes, phone lines, and collaboration platforms, ensuring timely and professional responses.

• Maintain organized electronic and physical files, records, and databases in accordance with institutional policies and procedures.

• Coordinate logistics for meetings, conferences, and events, including scheduling, room reservations, materials preparation, and related arrangements.

• Support financial and operational processes such as requisitions, reimbursements, travel requests, payroll coordination, purchasing, and budget tracking.

• Provide operational support for department personnel, including coordinating resources, processing requests, and assisting with administrative processes.

• Maintain leadership calendars and provide backup support for other administrative staff as needed.

• Prepare reports and track operational or personnel-related data as requested.

• Process and monitor administrative transactions and documentation in accordance with institutional guidelines.

Student/Customer Services -- 30%

• Serve as a point of contact for students, employees, visitors, and external partners, providing professional and courteous assistance.

• Maintain general knowledge of departmental functions, programs, and services in order to provide accurate information and appropriate referrals.

• Ensure confidentiality and compliance with applicable privacy regulations and institutional policies when handling sensitive information.

• Support outreach and communication efforts through phone, email, and institutional platforms to assist stakeholders and facilitate departmental operations.

Other Duties - 10%

• Participate in cross-departmental initiatives and campus events.

• Identify and recommend process enhancements to improve efficiency and service delivery.

• Perform other duties as assigned to support the mission, vision, strategic priorities and goals of the College and the primary unit, division and department of this position.

Physical: Primary functions require ability to remain in a stationary position (sit and/or stand) greater than 50% of the time; to occasionally stoop, bend, kneel, reach; to lift, carry, push, and/or pull up to 10 pounds frequently; to regularly operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard; the ability communicate to exchange information; and the ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions.

Environmental: Work will often occur in an office setting; where temperatures may fluctuate between high and low temperatures occasionally; may experience varying noise levels occasionally.

Vision: Ability to observe in a near visual range with or without correction or reasonable accommodation.

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Qualifications

• High school diploma or equivalent.

• Minimum of six (6) years of progressively responsible experience in administrative support, or related professional roles.

• Senior-level proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.

• Ability to follow instructions, manage multiple tasks, and meet deadlines with minimal supervision, prioritizing work and resolving most issues independently.

• Ability to work effectively with individuals from diverse backgrounds and maintain a respectful, inclusive environment.

Desired Qualifications

• Experience working with computer information systems used for student and employee data and reporting such as Workday.