Job details

ITS Services Support Technician - AV

Position Number: 9778049
Location: Bend, United States
Position Type: Computing - Support and Training

ITS Services Support Technician - AV

Position Number: B1165PD
Starting Wage/Salary: $32.06-$34.02/hour plus exceptional benefits. Wage placement is dependent on qualification and pay equity.
Close Date: 09/13/2026

Primary Purpose:

The IT Services Support Tech AV works within the ITS Department and is responsible for all manner of technical support of end user workstations, AV for college events, and hardware and software systems on COCC campuses. This position troubleshoots and repairs hardware and software issues, provides end user training, presents solutions to campus technology users, and supports technology deployed in classrooms for instruction. Additionally, this position will be accountable for supporting robust AV systems and provide AV support, including design, technical assistance, operations, training, and diagnostics.

Essential Duties and Responsibilities:

PC Systems Support and Maintenance

Set up all new and replacement workstations, laptops, and printers. Ensure functionality and troubleshoot as needed.
Troubleshoot system problems such as file corruptions, viruses, memory errors, hard-drive failures, network connectivity, and printing anomalies incorporating other ITS teams as needed.
Install and repair printers to work with the Microsoft Print Server environment and with different applications within and Microsoft Active Directory network.
Assist users with technical issues using available methods such as remote help tools, on-site visits, phone, and email.
Work with customers across college campuses to perform research, testing, evaluation, and implementation of hardware and software solutions.

Audio Visual Support

Provide technical support for the operation, maintenance, repair, and installation of AV equipment, multimedia and smart classroom equipment, and related campus AV systems.
Provide training on the application and operation of all forms of audio, video, and computer projection needs to the faculty, staff, and students at COCC.
In coordination with AV Engineer, conduct AV system design and implementation for new or upgraded AV projects includes: identifying requirements, specifying equipment and installation, coordinating with vendors and COCC stakeholders, and managing projects to completion.
Work with AV Engineer to design and install technology to support remote learning classrooms and remote work conference rooms.
Work with EUS team to perform maintenance on and repair streaming classroom problems.
Maintain stock of replacement equipment for streaming technology.
Work closely with E-learning to provide training on streaming technology so they are able to properly train faculty. Assist them with the creation of their training documentation and materials when requested.
Maintain current certification(s) for streaming technology.
Coordinate and manage campus events that require AV technologies.

IT Helpdesk

Work from and manage helpdesk queues to ensure prompt and balanced support while maintaining detailed documentation and reporting of work performed.
Contribute to the IT helpdesk knowledge base to build a document repository of technical solutions.
Help build technical support systems, documentation, and standard operating procedures for consistent service delivery.

Knowledge, Skills, and Abilities:

Individuals must possess the listed knowledge, skills, and abilities and be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The incumbent is expected to follow College work rules and policies.

Mastery of a wide variety of IT technical skills and knowledge including, but not limited to those related to the A+ Certification, Windows operating systems, audio visual and control systems, printer technologies, a variety of hardware systems, and software deployment.
Ability to achieve technical certifications for current technologies and integrate technical knowledge and learning as appropriate to achieve high levels of customer satisfaction.
Must be an excellent problem-solver who can meet challenges for which the solution requires combining personal experience with reasoning abilities.
Must be able to work collaboratively in a team environment.
Demonstrated skills in communication both oral and written.
Must be able to observe and balance priorities in times of emergencies and under users' pressing demands.
Must be able to demonstrate ability in quickly resolving network connectivity, hardware, and software problems in various levels of complexity.
Must have knowledge of fonts, printer drivers, how systems use memory, network drivers, servers, and network components.
Must be able to meet COCC's eligibility requirements for driving campus vehicles.
Having understanding, empathy, and appreciation for the user's computer environment is imperative.
Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
Ability to behave professionally with a customer-centric approach.
Able to learn from critical feedback from customers and supervisors.

Minimum Requirements:

Education:

Associates Degree or related degree in Computer Information systems, Audio Visual Technology or Electronic Engineering Technology with an emphasis on computer or AV systems.

Experience:

Three years' experience troubleshooting networked computers, AV systems, or hardware and software applications/systems that included significant contact with users.
One year experience in computer or AV technologies and systems.

Required Licenses/Certifications:

Certifications earned in these areas: A+, Network +, Microsoft Desktop/Windows Support, or the ability to earn those certifications within 12 months of hire date.
Valid Oregon Driver's License, or the ability to obtain within 30-days from date of employment.

Preferred Qualifications:

Bachelor's Degree in Computer Information Systems, Desktop Support, Networking or System Administration.
Experience with Crestron programming.
Certified Technology Specialist (CTS), Bi-Amp or other AV-related certification.

To apply, visit https://jobs.cocc.edu/postings/12255

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.