Job details

Clerk IV - Enrollment Processing

Position Number: 7147198
Location: Worcester, MA
Position Type: Admissions/Enrollment

Clerk IV - Enrollment Processing

Category: Clerical/Office Support
Department: Admissions
Locations: Worcester, MA
Posted:
Closes: 5/25/2026
Type:
Position ID: 200332

General Statement

Provides flexible, responsive and high quality customer service to applicants, staff and faculty, by email/Teams Messaging and by telephone in answering questions related to general college information, and the enrollment process. Download applications, health information forms and inquiries from the website and print to ImageNow in respective queues. Scan all paper documents into the document imaging system.

Supervision Received

Reports to Dean of Enrollment / Registrar

Supervision Exercised

Part-time "03" employees and Work Study students as assigned.

Duties and Responsibilities

Download new applications, international applications, health information forms and inquiries in from the website and print to ImageNow in corresponding queue.
Scan/Print documents to ImageNow.
Process Change of Majors for applicants as requested.
Process documents received through Parchment and Exavault and print to ImageNow.
Primary Processing of emails received at process@qcc.mass.edu.
Manage Processing Queues in Image Now
Process incoming mail.
Add Inquiries as necessary
Input student inquiry information to Student Information System.
Enter specified information by data entry into the Student Information System.
Actively support the teaching and learning process: practicing honesty and integrity in and out of the classroom; striving to create and support a student-centered environment while fostering academic innovation and excellence.
Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respect the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
Embrace the ideals of diversity and inclusiveness and supporting the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
Provide flexible, responsive and high quality service to all, be they students, community, or staff, and continuously assessing processes and procedures and revising accordingly.
Perform other duties as assigned.

Job Requirements:
Minimum Qualifications

High school diploma or GED.
General clerical experience in an office setting or successful completion of a business or secretarial program beyond the high school level.
Customer service and public relations experience.
Knowledge of Microsoft Office Suite.
Attention to detail and ability to process accurately.
Skill in utilizing office machines, including personal computers.
Ability to maintain accurate records.

Preferred Qualifications

Associate degree or higher.
Experience in higher education.
Knowledge of processing and admitting students into college.
Knowledge of FAFSA and financial aid process.
Knowledge of computerized student information systems.

Additional Information:
Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.

Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

To apply, visit http://qcc.interviewexchange.com/jobofferdetails.jsp?JOBID=200332