Job details

Systems/Operations Analyst

Position Number: 7120207
Location: Bend, OR
Position Type: Computing - Other

Systems/Operations Analyst

Position Number: B249PD
Starting Wage/Salary: $55,620 - $63,000 plus exceptional benefits
Close Date: 05/10/2026

Primary Purpose:

The Systems and Operations Analyst is responsible for providing administrative functions to COCCs non-credit programs including Center for Business and Community Education (CB and CE), Small Business Development Center (SBDC), Adult Basic Skills (ABS), American Heart Association (AHA), Apprenticeship and other non-credit programs and end users. Administrative functions include developing, monitoring, improving, and implementing technology and system-related processes and meeting associated reporting, training and documentation needs in support of non-credit programs and related staff.

Essential Duties and Responsibilities:

Systems and Operations Analysis

Support, configure, and maintain student and customer information systems (e.g., Enrole, Banner, Qualtrics, FileMaker, Webforms, Tableau, and others) in support of noncredit programming.
Serve as the functional analyst for assigned non-credit College software applications, including system configuration, workflow design, user access management, and annual software review in coordination with ITS.
Analyze systems and identify process improvements, including:
- Implementing underutilized functionality and conducting testing to meet functional, performance, and quality requirements.
- Standardizing data management practices and workflows.
Ensure data accuracy, integrity, security, and compliance across all supported systems; monitor data entry and troubleshoot operational issues; and amend procedures as needed to meet state education requirements.
Research, analyze, and prepare data reports and ad hoc requests to support decision-making, compliance, and operational planning.
Develop documentation and training materials, and provide training to staff and faculty on assigned systems and applications.
Collaborate across College departments, vendors, and software partners to resolve complex system and business process issues, serving as a resourceful problem-solver and a reliable cross-functional partner in support of College-wide operational goals.

Project and Knowledge Management Responsibilities

Collaborate with the Assessment and Curriculum office, Institutional Effectiveness, ITS, and other COCC departments on non-credit curriculum, data collection and analysis, and process improvements.
Respond to staff inquiries and provide guidance on non-credit program policies, procedures, and reporting requirements.
Provide oversight and technical assistance for ad hoc and special projects as needed (e.g., department conference registration, non-credit training for local organizations, Noncredit Training Certificates).
Maintain positive, customer-focused working relationships with CE, CFB, SBDC, ABS, AHA, apprenticeship, and other program staff and community partners by proactively sharing operational knowledge.
Regularly communicate with the Instructional Outreach Dean and instructional leadership regarding project activities, status updates, and budget needs.

Other Duties:

Perform routine office functions and other duties as assigned.
Serve on college committees.

Knowledge, Skills, and Abilities:

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

Skills in project management, including managing multiple projects at one time.
Ability to research system processes to accomplish desired outcomes.
Skills in resolving technical operational and system issues, revising forms and processes using computer software and recommending procedural changes.
Knowledge of technology related systems and database software (such as Enrole, Banner, Qualtrics, Access, etc.), and/or other enterprise database systems.
Ability to understand and implement college processes and legal issues.
Ability to collaborate with CE and CBIPD staff, College staff, and community members.
Ability to work independently and be a self-starter.
Ability to handle interruptions while working under project deadlines.
Ability to communicate effectively, both orally and in writing
Ability to work collaboratively with and contribute to a diverse workplace through ideas or experience.

Minimum Requirements:

Bachelors degree in Business, Education, Computer Systems, or related field.
Two years experience executing software and technology-related projects, including working with databases and conducting data analysis.

Preferred Qualifications:

Experience

Experience with BANNER, noncredit student information system, or other software and databases.
Experience working with vendors and end users in supporting and configuring software applications.
Experience with statewide course approval process.

To apply, visit https://jobs.cocc.edu/postings/11941

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCCs EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.