Job details

Regional Director, Financial Aid Campus Operations/Outreach

Position Number: 6920541
Location: Austin, TX
Position Type: Financial Aid

Regional Director, Financial Aid Campus Operations/Outreach

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

Values intellectual curiosity and innovative teaching
Is attracted by the college's mission to promote equitable access to educational opportunities
Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
Focused on student academic achievement and postgraduate outcomes
Welcomes difference and models respectful interaction with others
Engages with the community both within and outside of ACC

Job Posting Title:
Regional Director, Financial Aid Campus Operations/Outreach

Job Description Summary:
The North, Central and South Regional Director, Financial Aid Campus Operations and Outreach will develop the skills of Financial Aid and Veterans Affairs staff while overseeing and contributing to the customer service outcomes at the campuses within their region.

Job Description:

Description of Duties and Tasks

Assist the Executive Director of Student Assistance and Veterans Affairs in overseeing the daily operations of ACC financial aid offices within their region.
Maintains compliance for the work-study program in their region.
Manages FA supervisors and VA manager within the region, and administers employee progressive discipline according to ACC policies.
Audits Professional Judgement, Verification, Unusual Enrollment appeals, and Selective Service intake practices.
Ensures atmosphere in which the mission and vision of the institution are evident to all students and employees.
Collaborates with student services leadership to provide guidance in developing financial aid strategies for Guided Pathways.
Provides leadership in all areas of campus operations, including monitoring of campus service levels and making adjustments for improvement of customer service and staffing needs.
Provides guidance for assigned region to maintain compliance with regulations and requirements of ACC's accrediting body, Department of Education (ED), federal and local agencies.
Maintains consistent and positive customer relations, responding to internal/external customer inquiries in an efficient and timely manner. Demonstrates an understanding of multicultural, and values differences.
Participates in scheduled discussions with the Executive Team and other leadership team members regarding management reports, student population, withdrawal data, new start data, accounts receivable data, financial data and student satisfaction.
Establishes and implements efficient administrative policies, programs, and procedures; develops strategic goals and objectives for campuses in conjunction with departmental and ACC strategic plans.

Knowledge

Regulations governing federal, state and institutional financial assistance and VA programs.
Student financial assistance and VA policies and protocol.
Federal, state, and institutional financial assistance reporting requirements.
Distribution and utilization processes in relation to student aid funds.
Basic statistics and accounting principles.
Supervisory principles, practices, and methods.

Skills

Ability to make decisions based on thorough analysis of issues and sound judgement.
Strong interpersonal skills, tact, discretion, and ability to effectively communicate with a wide range of individuals and constituents in a multicultural college community.
Effective leadership, team building skills, and strong customer orientation when working with multicultural students, faculty, administration, community and business leaders.
Effective organizational and planning skills, and ability to meet deadlines.
Ability to maintain the confidentiality of student information and related materials.

Technology Skills

Use a variety of spreadsheet, word processing, database, and presentation software.
Use query and control languages, web technology, client-server technology, data extraction and reporting, troubleshooting enterprise software applications, testing new program releases and patches, and integrating data from external source, such as the Dept. of Education.

Required Work Experience

Three years related work experience including one year supervisory experience. Education cannot be substituted for supervisory experience.

Required Education

Bachelor's degree

Preferred Education

Master's degree

Special Requirements

Must not be on default of any federal/state student loans.

Physical Requirements

Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.

Safety

Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.

Salary Range (PG 123)

$66,544 - $83,179

Number of Openings:
1

Job Posting Close Date:
February 24, 2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Riverside-Campus/Regional-Director--Financial-Aid-Campus-Operations-Outreach_R-8975