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West Valley-Mission Community College District

IT Technician, Desktop Support
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Position Number: 3075188
Location: Saratoga, CA
Position Type: Computer and Information Technology

IT Technician, Desktop Support

West Valley-Mission Community College District

Closing Date: 6/2/2022

Definition:
The District Information Systems department is seeking a talented individual to fill the position of IT Technician, serving in the Desktop Support unit.
Comprised of two colleges, West Valley College and Mission College, we are located in the heart of Silicon Valley. Our staff and faculty are among the most qualified in the state and our students appreciate our two colleges for our friendly staff and supportive atmosphere.
This position performs responsible technical duties related to computer hardware and software customer support and training; provides project support and ongoing maintenance for new and modified systems and programs; supports server and network technologies; maintains, installs, troubleshoots and configures desktop and laptop computers and related peripheral equipment.
Applicants who possess the knowledge, skills, and life experiences to address the cultural and educational needs of a culturally diverse student population are encouraged to apply.

Assignment:
100% of full time, 37.5 hours per week, 12 months per year, with anticipated start date of July 25, 2022. Schedule may change to include some evening or weekend hours, as needed. This position is represented by the West Valley-Mission Classified Employees Association (WVMCEA), Office, Technical & Business Services Employee Unit.
Work Location: District Information Systems department, located on the West Valley College campus, Saratoga, CA.

Salary and Benefits:
Anticipated Hiring Range:

$7,547-$8,252 monthly (WVMCEA Salary Schedule, Range 72, Steps A-C).
5% salary increase for classified staff approved to take effect July 1, 2022.

Benefits include:

Employer-contributed medical, dental and vision for employee, spouse, and/or dependents.
Employer-paid long term disability for employee.
Employer-provided life insurance.
13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
12 days vacation leave accrued annually; rate increases step-wise up to maximum 22 days vacation leave accrued annually.
12 days sick leave accrued annually.
Personal necessity leave and personal business leave.
Educational growth incentive program from $45 to $225 monthly.
$500 longevity award annually after 10 years of service and $1,000 longevity award annually after 15 years of service.
CalPERS retirement.
Position is union affiliated.

Minimum Qualifications:
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Understanding of, and sensitivity to the diverse academic, socio-economic, ethnic, religious and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff; AND
Equivalent to an Associates degree from an accredited college with major coursework degree in information systems or a related field; AND
Two years of responsible technical information technology experience.

Examples of Duties and Responsibilities:
Duties may include, but are not limited to, the following:

Coordinate and provide technical support, over the telephone, through email, remotely and/or in person to district personnel; troubleshoot and solve standard computer software, hardware, virtual desktop (VDI), voice network, telecommunications and network problems.
Install, configure, troubleshoot, modify, and update district supported hardware and software as required by area of assignment.
Configure, maintain, and utilize JAMF pro and Microsoft systems center configuration manager (SCCM) for deployment, inventory, operating system imaging, patching, maintenance and ongoing desktop and laptop support needs of District and College end users.
Perform routine component replacements and upgrades as required by area of assignment.
Provide one-on-one training pertaining to the use of standard applications, equipment and/or systems, such as audio/video equipment, telecommunication equipment and systems, personal computers, laptop computers, mobile devices and general office software.
Provide first-level and second-level assistance to customers; verify the location of the problem; obtain information from end user on the nature of the issue; resolve issue or refer to higher level staff when necessary.
Ensure that new and upgraded systems work effectively with current systems and programs; determine and document proper installation parameters for software and hardware in order to ensure smooth integration, transition, and efficiency.
Create Active Directory user IDs, modify and maintain user profiles, attributes, metadata, reset passwords, maintain email accounts, software licensing and email distribution lists and perform regular file maintenance; set up user access permissions consistent with district policies and procedures; document changes and revisions.
Plan and maintain assigned project schedules and work requests, monitor, coordinate and report project status and problems; monitor assigned budget budgets as necessary.
Function as project leader on technology implementation teams related to area of assignment; provide technical expertise in area of assignment.
Provide technical and functional supervision of vendors, contract staff and/or students during the construction, maintenance and implementation of assigned information technology projects and ongoing customer technical support.
Inform management of existing or potential problems; maintain problem logs; communicate with higher-level staff regarding documentation, testing and scheduling concerns; communicate installation, production and/or testing problems to users and keep them apprised of schedule changes.
Assist in computer system and phone moves, adds and changes; review relocation and installation sites and plans.
Adhere to district standards for network and system hardware and software; develop network and system related documentation.
Perform duties related to asset management of hardware and software related to area of assignment; perform administrative duties such as data entry and billing activities.
Serve on project teams providing technical assistance; assist with project management.
Build and maintain positive working relationships with co-workers, other district employees and the public using principles of good customer service.
Review and track work order requests related to network, communications, facility security, hardware and software problems and coordinate with end users and/or managers to ensure that customer needs are met; maintain records of work completed and resolutions
Provide technical support and analysis to the network infrastructure to ensure delivery of network services to the district; analyze, design, and install converged data, video, and voice network infrastructure across wired and wireless network systems.
Foster an environment that embraces diversity, integrity, trust and respect.
Be an integral team player, which involves flexibility, cooperation and communication.
Perform related duties as assigned.

For more information on this position and to apply, please visit our website at the following link: wvm.peopleadmin.com

Applicants who, due to a disability, require accommodations to complete the application, testing or interview process, please contact Human Resources at (408) 741-2174 to arrange for assistance.

West Valley-Mission Community College District is an Equal Opportunity Employer.