Job details

Support Professional, Academic Accommodations Testing Proctor

Position Number: 7040157
Location: Grand Rapids, MI
Position Type: Disability Services

Support Professional, Academic Accommodations Testing Proctor

Department: Academic Testing Services
Location: Grand Rapids, MI

The Support Professional & Academic Accommodations Testing Proctor provides support to the Testing Center operations. The Testing Center works collaboratively with the Disability Support Services department and provides testing accommodations for qualified GRCC students. This position resides in the Testing Center and is responsible for various aspects of processing and proctoring tests. The day to day responsibilities of this position include checking in students, answering phones, scheduling appointments, supporting student employees, overseeing exam administration and related testing services, ensuring confidentiality, accessibility and test security, and generally ensuring that testing accommodations approved by DSS are implemented as required under the Americans with Disabilities Act. This position must interact effectively in a fast paced, high traffic environment that works with students, faculty and staff.

Requisition ID: 1052
Position Number: 00001738
Employee Group: APSS
Schedule: 40 hours/52 weeks; *Must be willing to work a flexible schedule. The schedule may need to be adjusted to accommodate peak periods. This may include some evenings and weekends.
Compensation: Level B, $18.67
Benefits: Full-time
Reports to: Director of Testing Services and Credit for Prior Learning
Posting Opens: 3/27/2026
Posting Closes: 4/9/2026

ESSENTIAL FUNCTIONS

Provide a friendly, supportive and welcoming student experience and environment while demonstrating the highest level of confidentiality and appropriate discretion.
Schedule, administer and monitor testing sessions that include accommodations approved by the DSS department.
Maintain appropriate confidentiality with student accounts and information.
Understand the nature of the ADA and the importance of timely accommodations.
Adhere to NCTA and GRCC testing guidelines while meeting ADA accommodation requirements.
Verify student eligibility for services in collaboration with DSS.
Assist other offices on campus with guidelines to ensure uniformity of testing services.
Manage and resolve routine problems and conflicts for test takers, staff, faculty, and student employees including basic technical trouble-shooting assistance. When needed, contacting the appropriate testing partner or GRCC Information Technologies.
Maintain effective communication among students, faculty and staff regarding testing procedures.
Answer telephone, check voicemail and email daily, taking action as needed.
Align work with Testing Center and work in collaboration with Testing Center staff.
Seek ongoing professional development of test center security and management.
Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
Performs other related duties as assigned

JOB SPECIFICATIONS

Education Credentials

Associate's degree or comparable combination of relevant education and experience.

Work Experience

A minimum of two (2) years of testing or other customer service experience required, preferably in a higher education setting
Some experience related to disability, accessibility and access related technology preferred
Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Skills

Basic knowledge of ADA and related laws and requirements
Demonstrated ability to work effectively with a diverse population which includes individuals with disabilities
Proficient computer skills in Microsoft Office (MS Word, Excel, Access, PowerPoint) Gmail Suite required. Recommended PeopleSoft, Image Now and other database systems.
Demonstrated ability to learn and master new software and software systems
Ability to efficiently conduct a test administration from beginning to end
General knowledge of the principles of testing including test security, confidentiality and appropriate discretion
Proven ability to do detailed work independently with highest level of accuracy
Ability to handle multiple tasks; self starter
Demonstrated initiative and problem-solving abilities and be able to exert initiative, critical thinking and resourcefulness
Ability to gain strong working knowledge of GRCC catalog, policies, and procedures
Excellent interpersonal, problem solving, analytical and complaint resolution skills
Excellent organizational skills and the ability to prioritize and complete tasks in a timely manner
Excellent verbal and written communication skills
Project a professional image including punctuality and good attendance record
Strong interpersonal skills and demonstrated ability to work as part of a team

Physical Demands

Must be able to lift and move twenty five (25) pounds
Must be able to work at a computer station
Must be able to be mobile in the testing center and in other testing locations across campus
Must be able to visually observe testers behaviors and actions via video and screen sharing to ensure test integrity

Mental Demands

Be creative and innovative including problem-solving abilities
Work under pressure while possessing mature judgment and flexibility in regards to interruptions
Patience and understanding in regards to working with a diverse population of students
Use good judgment in handling sensitive or difficult situations in a pleasant and professional manner
Use high moral and ethical standards to ensure testing integrity is maintained
Ability to prioritize and organize

Working Conditions

GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
Must be willing to work a flexible schedule. The schedule may need to be adjusted to accommodate peak periods. This may include some evenings and weekends.
Ability to work in multiple locations.
Ability to work in a high traffic environment.

BENEFITS

Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
Time off: Enjoy substantial vacation time.
Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership
Continuous Learning: Career development and educational opportunities.
Retirement Plans: Secure your future with our retirement options, including the state retirement plan.

NEXT STEPS / APPLICATION PROCESS

Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

To apply, visit https://grcc.hrmdirect.com/employment/job-opening.php?req=3584588