Job details

Manager, Advising Services-10

Position Number: 6957276
Location: Austin, TX
Position Type: Academic Advising

Manager, Advising Services-10

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

Values intellectual curiosity and innovative teaching
Is attracted by the college's mission to promote equitable access to educational opportunities
Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
Focused on student academic achievement and postgraduate outcomes
Welcomes difference and models respectful interaction with others
Engages with the community both within and outside of ACC

Job Posting Title:
Manager, Advising Services-10

Job Description Summary:
Oversees and coordinates daily advising operations and staff to ensure consistent and effective delivery of academic advising services across assigned campuses. Supports student success, retention, and completion by ensuring advising practices are consistent, and data-informed.

Job Description:

Description of Duties and Tasks

Manages day-to-day advising operations, ensuring adherence to established protocols, schedules, and service standards.
Supervises and evaluates staff, including hiring, training, coaching, and performance management consistent with ACC policies.
Monitors advising caseloads, student progress, and success metrics; develops interventions and strategies to enhance retention and completion.
Collaborates with Academic Deans, Student Affairs, and Institutional Research to analyze advising data, identify trends, and improve service delivery.
Leads implementation and ongoing assessment of proactive advising models, ensuring equitable student experiences.
Oversees student appeals, academic progress standards, and compliance-related advising processes (e.g., TSI, course load approvals).
Ensures staff maintain current knowledge of programs, pathways, and institutional policies impacting advising.
Manages budgets, staffing, and resource allocation for assigned area.
Represents Advising Services in collegewide initiatives and committees.
Performs academic advising as needed.
Performs other duties as assigned.

Knowledge

Academic advising models and student success strategies.
Principles of leadership, management, and team development.
FERPA, ADA, Title IX, and compliance regulations.
Degree audit systems and academic planning tools.
Texas Success Initiative (TSI) requirements.
Project management and operational coordination.
Data-informed decision-making and continuous improvement processes.

Skills

Supervising, coaching, and evaluating staff.
Communicating effectively with multi-cultural students and employees.
Managing multiple priorities and adapting to change.
Analyzing data to support decision-making and improvement.
Conflict resolution and performance management.
Building collaborative relationships across departments.
Using technology for advising, case management, and reporting.

Technology Skills

Proficiency in Microsoft Office and related software tools.

Required Work Experience

Three (3) years of related work experience, including one (1) year of supervisory experience.

Completion of the ACC Supervisor Certificate Series Program may satisfy the supervisory experience requirement.

Preferred Work Experience

Supervisory or leadership experience in a college advising or student affairs setting.
Experience leading functional areas or projects in higher education.
Familiarity with advising technology, student information systems, and CRM platforms.

Required Education

Bachelor's degree in Education, Counseling, Student Affairs, or related field.
Four years of related experience OR Associates Degree and two years of related experience can be substituted for the required education.

Preferred Education

Master's degree in Higher Education Administration or related field.

Physical Requirements

Work is performed in a standard office environment.
Requires occasional evening or weekend work.
May require travel between ACC campuses.
This position falls under ACC's In-Person Preferred/ Remote framework, with limited remote flexibility as approved by the supervisor.

Salary Range (PG 124)

$69,762 - $87,202

Number of Openings:
1

Job Posting Close Date:
March 10, 2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Austin-Community-College/Manager--Advising-Services-10_R-9029