Job details

Director, Veterans Affairs

Position Number: 6899418
Location: Austin, TX
Position Type: Student Affairs and Services

Director, Veterans Affairs

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

Values intellectual curiosity and innovative teaching
Is attracted by the college's mission to promote equitable access to educational opportunities
Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
Focused on student academic achievement and postgraduate outcomes
Welcomes difference and models respectful interaction with others
Engages with the community both within and outside of ACC

Job Posting Title:
Director, Veterans Affairs

Job Description Summary:
Reporting to the Executive Director of Student Assistance and Veterans Affairs, this position is responsible for evaluating and strengthening compliance practices related to the Federal GI Bill and Texas Hazlewood Act regulations. This role ensures consistency, quality, and regulatory adherence across all campuses in a large multi-campus structure. This position plays a key role in assessing existing procedures, identifying areas for improvement, and implementing standardized practices that support the equitable and compliant awarding of Veterans Education benefits.

Job Description:

Description of Duties and Tasks

Supervise, train, coach, and evaluate assigned staff in alignment with College policies and employment laws; recommend hiring and disciplinary actions as needed.
Monitors regulatory and administrative requirements for GI Bill and Hazlewood programs, identifies regulatory changes and systematic problems, may survey other colleges for responses, and briefs the executive director of recently adopted regulations with respect to Federal GI Bill and State Hazlewood programs along with proposed solutions including plans, recommendations, and timetables for effectively implementing changes appropriately both for compliance and administrative effectiveness for Austin Community College (ACC). Alerts staff and other ACC departments to proposed changes.
Monitor changes to federal and state veteran education regulations; evaluate impact, propose implementation plans, and coordinate cross-functional responses.
Create, maintain, and distribute internal policy and procedure documentation to ensure staff adherence to regulatory requirements and institutional standards.
Provide regular training and updates to staff and relevant departments on veteran benefit regulations, processing procedures, and compliance expectations.
Conduct quality assurance reviews on veteran-related financial aid files and workflows; recommend improvements to strengthen compliance and service quality.
Collaborate with system administrators to ensure institutional platforms (e.g., Colleague, Enrollment Manager) are configured for compliance and operational efficiency.
Serve as a subject matter expert on all veteran education benefits and a primary escalation point for complex student concerns.
Coordinate the annual VA compliance survey process; lead data collection, serve as a liaison during reviews, and assist with post-audit follow-up and reporting.
Provide support for veterans outreach and engagement efforts, ensuring student success from enrollment through completion.
Represent the College at local, regional, and national meetings or conferences to stay current on trends and changes in veterans affairs regulations.
Perform other duties as assigned in support of Veterans Affairs and student assistance goals.

Knowledge

Knowledge of veteran program regulations at the federal and state levels.
Understanding the comprehensive mission and philosophy of community colleges.
Awareness of issues affecting military-connected students and multicultural student populations.
Principles and practices associated with Servant-Leadership.

Skills

Effective leadership, team building skills, and a strong customer orientation when working with multicultural students, faculty, administration, community and business leaders.
Excellent planning, organizational, and problem-solving abilities.
Effective verbal and written communication skills.
Ability to analyze and implement complex regulatory requirements.
High attention to detail, with a focus on quality assurance and service excellence.
Capacity to manage multiple projects and deadlines in a fast-paced environment.
Commitment to confidentiality and professionalism when handling student records.

Technology Skills

Proficiency in Microsoft Office Suite and Google Workspace.
Experience with Ellucian Colleague or similar student information systems.
Familiarity with VA tools such as Enrollment Manager and Tungsten.
Ability to generate and analyze reports related to compliance and service metrics.

Required Work Experience

Three (3) years related work experience including one (1) year supervisory experience. Education cannot be substituted for supervisory experience.

Preferred Work Experience

Four (4) years of veterans affairs experience, preferably in higher education or compliance, including one (1) year supervisory experience.

Required Education

Bachelor's degree.

Preferred Education

Master's degree.

Special Requirements

Valid Texas Driver's License and reliable transportation may be required to support activities across multiple campus locations.
Must maintain active federal VA system access using a verified SSN and government-issued ID.

Physical Requirements

Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.

Safety

Supervise safe operation of the unit.
Facilitate safety training and inspections.
Take reasonable and prudent actions to eliminate identified hazards and foster a workplace safety culture.

Salary Range

$76,693 - $95,866

Number of Openings:
1

Job Posting Close Date:
February 17, 2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Highland-Campus/Director--Veterans-Affairs_R-8956