Job details

Coordinator, Emergency Support

Position Number: 6886181
Location: Austin, TX
Position Type: Student Affairs and Services

Coordinator, Emergency Support

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

Values intellectual curiosity and innovative teaching
Is attracted by the college's mission to promote equitable access to educational opportunities
Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
Focused on student academic achievement and postgraduate outcomes
Welcomes difference and models respectful interaction with others
Engages with the community both within and outside of ACC

Job Posting Title:
Coordinator, Special Support & Grants

Job Description Summary:
The Coordinator, Emergency Funds supports the coordination and administration of the Student Emergency Fund as part of the community resource request process. Reporting to the Director of Basic Needs, this role reviews student requests for emergency support, determines eligibility for funding, and ensures students receive timely and equitable assistance. The coordinator also plays a key role in tracking fund usage, evaluating program effectiveness, and connecting students with additional resources. This position helps ensure that students in crisis are met with dignity, compassion, and a seamless support experience.

Job Description:

Description of Duties and Tasks

Review and process student requests for community resource support, identifying when the Student Emergency Fund is appropriate for financial assistance.
Ensure emergency funds are disbursed in a timely, equitable, and student-centered manner in collaboration with the Director of Basic Needs.
Maintain accurate records of all emergency fund disbursements, including justification, student information, and funding amounts.
Coordinate emergency fund usage across different support services, ensuring that resources are applied appropriately based on students' needs.
Track and analyze emergency fund usage, identifying patterns in student needs and opportunities for process improvements.
Monitor and track trends in community resource requests, identifying areas for improvement or increased student need in specific areas.
Support data-informed decision-making by maintaining clean, consistent records aligned with institutional data management practices.
Serve as a resource to students navigating the emergency support process, offering guidance and compassion throughout the experience.
Ensure students are connected with additional support services both on campus and through community-based partnerships.
Provide follow-up support to students after emergency fund disbursement, ensuring that they have access to continued resources or assistance as needed.
Collaborate with the Director of Basic Needs to continuously review and improve the community resource request process, ensuring it remains student-centered and efficient.
Streamline communication and workflows between students, departments, and community partners.
Collaborate with faculty, staff, and community partners to ensure all available resources are utilized effectively and that students are made aware of the emergency support available to them.
Ensure that all emergency fund disbursements and community resource requests comply with college policies and relevant guidelines.
Maintain accurate and confidential documentation on student interactions, disbursement decisions, and any relevant follow-up actions.

Knowledge

Best practices in financial assistance programs and emergency fund management.
College support services available to students in crisis.
Data collection, analysis, and reporting techniques related to financial disbursement and student support impact.
Understanding of crisis intervention and student-centered support models.

Skills

Strong organizational and time management skills with attention to detail and follow-through.
Excellent communication skills, both verbal and written, with the ability to explain processes and assist students effectively.
Ability to maintain professionalism and empathy while working with students in crisis.
Strong problem-solving skills, particularly in identifying resources and support for students' needs.

Technology Skills

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data management tools.
Experience with student information systems and service tracking platforms.
Familiarity with data analysis and reporting tools.

Required Work Experience

Two (2) years of related work experience in student services, financial assistance administration, or community resource coordination.

Required Education

Bachelor's degree.

Preferred Education

Master's degree in Social Work, Higher Education Administration, or a related field.

Physical Requirements

Work is performed in a standard office environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Ability to lift objects up to 20 pounds.

Safety

Promotes and adheres to college safety protocols.
Promptly identifies and reports safety hazards and incidents.
Contributes to a culture of safety and operational excellence.

Pay Range

$63,475 - $79,343

Number of Openings:
1

Job Posting Close Date:
February 12, 2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Austin-Community-College/Coordinator--Special-Support---Grants_R-8899-1