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Student Services Supervisor I
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Position Number: 4003328
Location: San Diego, CA
Position Type: Student Affairs and Services

Student Services Supervisor I

San Diego Community College District

Closing Date: 3/31/2023

Position Number: 00120330

Location: San Diego Miramar College

Position Type: Classified

The Position:
San Diego Miramar College, a student-ready college, invites all qualified candidates to apply for the position of Student Services Supervisor I in the Veterans Affairs Office, located at Miramar College. Scheduled hours are Monday through Friday, 8:00am-4:30pm, weekend and evening hours as needed. The selected candidate must be willing to adjust workdays/hours based on the department's needs.

Miramar College, a leader in providing student access and success, seeks candidates who are motivated by serving students in a college community and are committed to diversity, equity, and inclusion (DEI).

We are a fast-growing and innovative college with a freshly adopted focus on diversity, equity, and inclusion as we move into a new era. Recently designated as an emerging Minority Serving Institution (MSI), the College is committed to helping students access higher education and achieve success inside and outside the classroom.

The College is located in the Mira Mesa/Scripps Ranch area of San Diego and is one of four colleges/centers in the San Diego Community College District. Our student population of 14,193 [African American (5%), Native American (<1%), Asian (14%), Filipino (7%), Latinx (30%), Multiple Ethnicities (8%), Pacific Islander (1%), White (32%), Unreported (2%)], is reflective of the diverse community we serve.
In addition to expertise in their field, San Diego Miramar College seeks applicants who possess the knowledge, skills, and abilities to support our diverse student populations. Additionally, candidates should be able to demonstrate ways they will develop tools and resources to better serve historically marginalized and minoritized populations. We strongly encourage candidates who possess the experience for the position, and who are student-centered and continue to demonstrate a commitment to diversity, equity, and inclusion (DEI) to best serve our student population.Those who join our team at San Diego Miramar College can expect to be part of an inclusive, innovative, and equity-focused community that promotes broad collaboration among faculty, classified professionals, administration, students, and community and industry partners. We are proud of our commitment to create a socially just and responsive culture, host ethnically diverse speakers, and support various equity-focused professional development opportunities. Our college strives to ensure that students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color and disproportionately impacted students. In fact, the college's commitment to diversity, equity, and inclusion is encapsulated by our newly adopted Strategic Goal #5:Miramar College Strategic Goal #5Diversity, Equity, and Inclusion (DEI) - Build an environment that embraces diversity, equity, inclusion, anti-racism, and social justice for the benefit of the college community.Strategic Direction 1- Systematically update college processes, programs, and practices within a comprehensive equity framework for equity-minded practices in the workplace, the classroom, and support programs/services.Strategic Direction 2- Establish comprehensive professional development for the campus community to increase capacity around and engage in equity, diversity, inclusion, social justice, and anti-racism.Strategic Direction 3-Systematically review, develop and incorporate equity-minded practices in: 1) culturally responsive instructional pedagogy, 2) student-centered services, and 3) recruitment, screening, and retention of employees.Applicants can review Miramar College's full strategic plan on Miramar College's: https://sdmiramar.edu/sites/default/files/2021-07/San_Diego_Miramar_College_Fall_2020-Spring_2027_Strategic_Plan.pdf

Please note that an employee may be transferred to any site at the option of the Chancellor.

Major responsibilities include the following:

Coordinate and supervise office operations, and recommend procedures, related to veterans educational benefits and services, the Veterans Resource Center (VRC), and other student services areas.
Serve in a leadership capacity in the development of the Veterans Resource Center (VRC).
Serve as a liaison to the leadership and staff at the Marine Corps Air Station (MCAS) Miramar Learning Center in support of our educational partnership.
Supervise, train, evaluate, and assign office staff; participate in the hiring and disciplinary recommendations of staff.
Ensure department compliance with district policies and procedures and laws governing veterans education benefits and services, and collaborate with other student services areas in its implementation.
Assist students and staff in resolving issues and complaints involving veterans educational benefits and services, the Veterans Resource Center (VRC), and other student services areas.
Maintain student records, in compliance with San Diego Community College District and Department of Veterans Affairs policies and procedures.
Provide information to students and staff regarding veterans records, educational benefits and services, the Veterans Resource Center (VRC), and other student services; respond to more complex questions as referred by assigned staff; coordinate and perform veterans services activities with other college departments.
Work collaboratively and assist with coordinating procedures and activities with Instructional Services and Administrative Services.
Work collaboratively and assist with coordinating procedures and activities with offices such as Admissions & Records, Administrative Services, Accounting, Financial Aid, Counseling, and other student services programs.
Work collaboratively with the Department of Veterans Affairs; ensure timely enrollment reporting and annual catalog approval.
Assist in monitoring budget expenditures for veteran services program areas.
Serve on special committees and perform special projects as assigned.
Prepare and maintain reports and statistics as required.
Assist in the development and implementation of the district student veteran policies and procedures, and records processing calendar.
Facilitate Guided Pathways in developing support programs and services.
Implement Diversity, Equity and Inclusion (DEI) and Academic and Career Pathways (ACP's) initiatives related to the veterans services and other student services functions.
Perform related duties as assigned.

Major Responsibilities:

Qualifications:

Desired Qualifications:
Knowledge:

Applicable sections of California Education Code.
District organization, operations, policies, and objectives.
Laws, regulations, and policies relating to veterans records, veterans educational benefits and services, Veterans Resource Center (VRC), and other pertinent student services areas.
Technical aspects of field specialty; enrollment certification and catalog approval experience, awareness of trends in Department of Veterans Affairs policies.
Principles and practices of administration, supervision, and training.
Modern office practices, procedures, and equipment, including computer hardware and software.
Basic mathematics and accounting principles.

Skills and Abilities:

Analyze situations accurately and adopt an effective course of action.
Communicate effectively both orally and in writing.
Conduct studies and prepare reports.
Coordinate student services operations.
Establish and maintain effective working relationships with administration, faculty, staff, students, the general public and other organizations.
Experience facilitating engaging presentations to diverse groups of students.
Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic and ethnic backgrounds of community college students, staff, and faculty.
Interpret and apply the rules, regulations, and policies governing veterans records, veterans educational benefits and services, and other assigned functions.
Maintain records and prepare reports.
Plan and organize work to meet timelines; work independently with little direction.
Supervise, train, evaluate, and schedule office staff.
Operate computers and business-related software, including word processing, spreadsheets, and databases.

Education, Training and Experience:

Any combination of training and experience equivalent to: a high school diploma with at least five years of responsible clerical experience, including at least three years in a student services office.
Bachelors degree is preferred.
Experience with veterans educational benefits and services, enrollment certification, catalog approval, and awareness of trends in Department of Veterans Affairs policies is preferred.
Experience with staff supervision, leadership and/or project management, leading a new program or initiative is preferred.
Experience with developing a Veterans Resource Center (VRC) is preferred.
Experience with Guided Pathways in developing support services is preferred.

Licenses:

Pay Information:
Range 10 ($5,513.71-$9,205.36) per month based on the current Supervisory and Professional Employees Association - Salary Schedule A

Initial salary placement is commensurate with related experience and promotional rules. The District offers a comprehensive fringe benefit package including employer paid: medical, dental, and vision plans; sick and vacation leave; and opportunities for professional development. Initial Salary Placement, Promoted or transferred employees will be placed as specified in the SPAA - Supervisory & Professional Administrators Association Handbook.This position is FLSA Exempt and may not accrue overtime. A temporary probationary period will be applied to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements and handbooks, and more information about terms and conditions of employment to include salary and benefits.

To apply, visit: https://www.sdccdjobs.com

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.